Junior Production Orders Administrator with French

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Веб-сайт Xometry Europe GmbH

We are Xometry - the world's largest on-demand production platform Xometry that is disrupting the manufacturing industry. Our international network of over 4,000 partners enables us to offer a wide range of processing technologies: CNC processing, sheet metal processing, 3D printing and others. Xometry's customers include BMW, Bosch, Dell Technologies, General Electric and NASA. Xometry Europe (ex Shift GmbH) is the European branch of Xometry https://techcrunch.com/2019/12/03/xometry-acquires-shift/  Our business model: By the efforts of our Sales and Marketing team we receive hundreds of orders for production every day - from individual metal products to spare parts for the world's leading electric car manufacturer. These orders are distributed through our network of manufacturing partners. Our Operational team monitors the execution and delivery to customers and payment control, resolves problem cases if they happen. And the majority of processes are automated with our own IT platform combining features of Market Place, CRM and ERP. Thanks to its flexibility, speed and scalability, our model of decentralized production successfully competes with classic mechanical engineering companies. We are growing rapidly and expanding our business, both geographically and technologically.

Подробнее

Xometry (NASDAQ: XMTR) is a leading AI-enabled marketplace for on-demand manufacturing, transforming one of the largest industries in the world. Xometry uses its proprietary technology to create a marketplace that enables buyers to efficiently source on-demand manufactured parts and empowers sellers of manufacturing services to grow their businesses. Xometry’s customers range from self-funded startups to Fortune 100 companies.

Xometry powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for engineers and purchasers at start-ups, mid-sized, and large companies to tap into global manufacturing capacity.

We are looking for: Production Order Administrator who will strengthen our Operations team.

The ultimate goal of this role is taking care of production orders execution through our manufacturing partners network and resolving all the unexpected issues encountered during this production process (see company business model description for more details).

Responsibilities:

  • Supervision of the processing of production orders, documentation in internal CRM and ERP systems.
  • Selection of suitable contractors in the database of the production partners.
  • Support of the manufacturing process: control of dates and dispatch, organization of delivery and quality control of the products.
  • Tracking payments, working with customers.
  • Solving problems and special cases with customers and manufacturers that occur during order processing.
  • Achieve results despite the difficulties encountered.

A successful candidate:

  • Primary requirement: Speaks fluently and conducts business correspondence (at level of B2 or higher) in French OR German and English.
  • Is ready to solve problems that differ from the base scenario.
  • Shows willingness to work overtime (paid). Is available for urgent questions outside of business hours.
  • Wants to work in a fast growing business environment.
  • Is willing to systematise own work, to participate in the task of process automation.
  • Has a comfortable workplace with stable internet access and the possibility to participate in conference calls (position is 100% home office).

Working conditions:

  • Remote full-time job.
  • Fixed rate depending on the career level.
  • Significant annual loyalty bonus.
  • Overtime hours are possible for this position.
  • Corporate Laptop.
  • Free corporate language courses.

Team spirit and friendly atmosphere: we work in an open, friendly and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.

Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team.

We care: ongoing free of charge well-being activities for our people, charity projects worldwide.

Flexibility: speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions and remain effective in the face of uncertainty.

Onboarding: Well structured onboarding plan for new employees combining all in one process, technology, and systems components.

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