HelpDesk specialist

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Веб-сайт Brookes Moscow International Baccalaureate (IB) World Continuum School

International school Brookes is a member of the Brookes Education Group (BEG), a global family of IB World Schools, world that cater local families and expatriates. International school Brookes is an authorised as an IB World School for the PYP, MYP and DP since June 2020.International school Brookes opened its doors to students in September 2018 and offers full education based on the International Baccalaureate curriculum to children from 2 to 18 years old. The school located in the green area of Moscow, Botanical Garden. The newly built campus in Moscow is a state of the art building, with outstanding facilities that offers places for 700 students. Our mission is to support students in a caring environment and give them opportunities to learn about themselves and to take actions in areas they are passionate about. We believe that our main asset is our multicultural staff, people who can maintain a warm, welcoming and inspiring environment, who are interested in constant professional development and who contribute and enhance our success. Therefore, we look for talented, professional, ambitious and positive-thinking people to share our values. If you are interested to work with a dynamic, unique and fast-developing international school, please do not hesitate to join us! For more information please visit: https://moscow.brookes.ru/ 

Подробнее

Overview

Are you a tech-savvy individual with excellent communication skills and a passion for providing top-notch customer support?

We are currently seeking a Helpdesk Junior Specialist with macOS and iOS experience to join our team and assist our students and staff with their technical needs.

This is an exciting opportunity for someone who is eager to grow their career in IT support and help enhance our users' experience with our products and services.

Requirements

  • Education: High school diploma or equivalent (relevant certifications or coursework in IT or related field is a plus);

  • Technical Skills: Advanced in macOS operating systems, software installation, and configuration. Familiarity with common macOS applications;

  • Experience: Prior experience in connecting devices to wired and wireless networks, setting up network printers;

  • Soft Skills: Excellent communication skills with the ability to communicate technical concepts to non-technical users effectively;

  • Customer-Centric: A customer-first mindset with a dedication to providing exceptional user experiences;

  • Upper Intermediate is a minimum.

Responsibilities

  • Provide first-level helpdesk support for end-users, troubleshooting Apple laptop/desktop/iPad and printer-related issues;

  • Document user interactions and technical problems in the ticketing system, escalating issues when necessary;

  • Communicate service centers to ensure timely devices repairs;

  • Maintain accurate records of issuing and returning of school devices to end-users.

  • Communicate with Mobile Operator to issue SIMs, block and unblock subscribers, enable and disable mobile services;

Conditions

  • Work in the international company and professional development in multicultural environment;

  • Employment in according with Russian legislation;

  • Competitive salary and compensation package;

  • Annual performance related bonus;

  • Health Insurance after successfully completing probation period ;

  • Free lunches;

  • 28 calendar days holiday;

  • Brand-new fully furnished office and usage of school facilities by approved schedule;

  • Office in green area of Moscow – metro station Botanical Garden;

  • Working schedule 5/2, 8 a.m. – 5 p.m., short hours during school holiday.

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