Training Manager

The position requires relocation to Shchuchinsk, Akmola region. Housing is provided for relocated candidates.

JOB TITLE: Hotel Training Manager

DEPARTMENT: Talent & Culture

INSPIRED AND SUPPORTED BY: Director of Talent & Culture

LOCATION: Rixos Borovoe Hotel – a luxury resort property of Accor family surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).

POSITION PURPOSE: The position is responsible for ensuring effective trainings are in place: training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment

KEY RESPONSIBILITIES & CONTRIBUTION:

• Participates in developing & implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement & employee security/safety
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills
• Develops specific training to improve service performance
• Measures transfer of learning from training courses to the operation. Regularly conducts spot checks and implements effective means of measuring, monitoring and evaluating success of training programs
• Trains and Develops Departmental Trainers to support learning & performance improvement efforts
• Assists Departmental Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basis
• Conducts & evaluates all on-the-job training
• Reviews training policies, procedures & recommends improvements to management
• Prepares the Annual Training Plan and monitors its actualization. Participates in the development of the Training budget as required
• Takes full ownership of all HR-related News Articles, Handbooks and other promotional materials
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken

REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:

• 4+ years’ experience in hotel operations (guest services, front desk, housekeeping, sales and marketing, management operations) and/or trainings – premium and luxury hotels & resorts experience preferred
• Experienced (skilled) in designing and delivering the Training programs
• Proficiency in English and Russian is a must, Kazakh is an advantage
• Previous experience using database, word processing, spreadsheet, graphic and statistical computer applications
• Effective presentation skills
• Excellent interpersonal and communications skills, a team player & builder with an eye for detail, and commitment to doing everything you can to get it right first time for our guests and colleagues
• Highly organized, result oriented with the ability to be flexible with hours, days off, assignments and additional duties.

Сфера деятельности:

Кейтеринг (выездное обслуживание), Ресторан, общественное питание, фаст-фуд, Гостиница