Marketing Operations & Program Manager

Customertimes is a global IT consulting company headquartered in New York City with offices in 11 countries. We specialize in the development and implementation of cutting-edge technology solutions for business transformation.

Our international team includes 1600+ skilled professionals. We have more than 15 years of experience in the Salesforce ecosystem, and our portfolio includes 4000+ completed projects in more than 65 countries. Customertimes works with major corporations throughout Europe and North America, including industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and the non-profit sector. Our clients include companies such as IQVIA, UPSA, L'Oreal, Dyson, Philips, Sharp, and Danone.

About the Role:

This job requires a high energy person who views challenges as opportunities. You see yourself as a problem solver! You are an analytical mind and ability to see things tactically as well as strategically. Working as a support member of the marketing team, you will maintain the daily operational work in the department. Marketing Operations Manager is responsible for the following directions: marketing/sales support, procurement as well as internal managerial & administrative activities and process development, branding support.

In this role you will be responsible for website(s) managements & contractors supervising (website(s) development & support as well as design).

They would also be co-responsible for requests to Marketing processing from internal business units; development processes & development implementation, processing preparation & processing of legal documents.

Marketing Operations Manager will report to Sr. Marketing Ops & Events Manager.

Job Responsibilities:

• Brand

– Oversee corporate brand book and organize branded assets

– Provide brand training for relevant employees and familiarization of all CT employees

– Provide ongoing updated Salesforce brand information for relevant employees and familiarization of all CT employees

– Oversee brand unification for CT business units under corporate umbrella to ensure alignment with the main brand

– Supervise brand representation: process design requests for visuals, merchandise, event branding & brand integrations etc.

• Marketing Operations/Sales Support

– Develop & implement processes for marketing assets [decks, case studies & other content] creation & distribution

– Assist with talent marketing (development of self-presentation skills training program for SME/delivery)

– Assist with process building/improvement for internal marketing related communications (raising awareness of internal assets/successes/initiatives)

• Financial & Legal

– Assist with maintaining Marketing department budget: prepare monthly payment plans, monthly analysis of fact expenses, bi-weekly expense reports for corporate credit card, invoices processing

– Manage contractor’s relationships, including initial search, SOWs preparation & management, billing and any other related communications

– Maintain department legal & financial documentation ‘storage’

• Management & admin

– Manage Customertimes website, including but not limited to uptime reporting oversite, SEO updates, and design changes

– Assist with on[off]boarding of marketing team members

– Manage the monthly marketing report preparation

– Co-management & ongoing maintenance and optimization of the project/task management tool [Wrike] used by marketing

– Assist with management of marketing team SharePoint portals; this may require collaboration with IT department from time to time.

– Managing internal [non work related] marketing team activitie

Requirements:

• Strong English speaker and excellent communicator

• Bachelor’s degree preferred

• Previous experience in Operations [Business/Marketing] preferred

• Experience managing vendors preferred

• Ability to work with geographically distributed team

• 2-3 years’ experience in an office/admin environment

• Maintain adaptability and implement changes quickly and efficiently

• Experienced with Microsoft Office Suite, including Teams, SharePoint; task/PM-tools [Wrike/Trello/Monday/JIRA] and WordPress (or other CMS).

• Project management experience a plus

• Design tools (Adobe Photoshop/Figma) a plus

• Marketing Automation Tools [HubSpot] a plus

Conditions:

• Trial period: 3 months

• 20 working days of paid vacation leave per year

• 5 days off per year for personal purposes

• 15 working days of paid sick leave per year with a medical certificate

• Medical insurance after completing the trial period

Сфера деятельности:

Разработка программного обеспечения, Системная интеграция, автоматизации технологических и бизнес-процессов предприятия, ИТ-консалтинг