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Gurtam is an international software developer and provider of Wialon, the platform for GPS tracking and IoT. 300+ professionals work around the globe including our offices in Tbilisi, Dubai, Boston, and Buenos Aires, with headquarters in Vilnius.
At Gurtam, we want to help the world evolve, make it safer, smarter, more convenient and people-friendly with the power of technologies and talented minds.
Your tasks:
- Development and implementation of a strategic approach to the the Wialon community, in the framework of the overall marketing strategy
- Together with dedicated teams creating relevant content and handling its spread over community channels so that all themes and topical requests get covered (the channels include forum, chats, online and offline events, professional communities outside ours, social media platforms)
- Implementing tactics to build and develop relationships within the community
- Encouraging different players from the Wialon team to be active within the community
- Using community as the platform for research, gaining feedback, and hypos testing
- Staying up-to-date with the latest Wialon updates and overall telematics & IoT industry trends
- Enabling responses to partners’ comments and questions in a timely manner
- Monitoring and feedbacking on engagement / conversation via community channels to stakeholders
All in all, the major responsibility is to handle general control over all the community channels to ensure they are efficient in terms of:
- timely content spread
- partners activity
- Wialon team members' activity
- technical aspects
- monitoring and feedback to all the stakeholders
What we expect from our future colleague:
- 1-2 years of experience in the community management or a similar client facing role, both in the framework of its strategic part and tactical tasks
- Experience launching community initiatives and developing tools for their launch (e.g. building or developing online forum٫ launching an ambassador program٫ creating offline or online events, holding surveys, developing moderation policy, etc)
- Ability to discern, communicate through stakeholders, and uphold community management strategy and guidelines
- Knowledge of social media channels and platforms, as well as of marketing in general and marketing practices
- Ability to identify and track relevant community metrics (for offline and online activities within the channels)
- Excellent verbal communication and writing skills in English and Russian
Will be a plus:
- Experience in any client-facing role (customer service, sales, forum or social media moderation) would be considered an asset
- Experience in SMM, influencer marketing or brand management
- Personal interest in B2B model and the role of partner’s community in the company’s growth would make it much more interesting to deliver within this position
- People management experience
Our ideal colleague demonstrates:
- High level of personal involvement into public communication, ability to interact with different people and encourage them for further activity
- Attention to each and every detail
- Quick learning
- Nice sense of humor
- Prompt reaction and positive approach
- Creativity in a sense of ability to find a way out of any situation
- Able to lead and guide
Opportunities for growth:
- Broader area of responsibility, ability to effect the whole set of activities for community retention, activation, and growth.
- Building the community across other Gurtam products.
What we offer
- Work in an international company where yet each person matters and where work in a distributed team does not leave you with an isolation feeling
- A lot of interesting, versatile tasks which make every day unique — this is not the ordinary job that will get boring in a year
- Experience exchange with colleagues all around the world
- Flexible working timetable
- Possibility of remote work
- Access to online psychotherapy from the first day of work
- Health insurance after your adaptation period is over
- Team building and large-scale events
- Family care program for employees with kids
Сфера деятельности:
Системная интеграция, автоматизации технологических и бизнес-процессов предприятия, ИТ-консалтинг
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