Technical Support Engineer

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Adapty

Join the future of mobile in-app subscriptions. Help thousands of app developers across the world better monetize their apps and build successful app business. Adapty was started as an internal projec

Подробнее

Adapty was born as a product from developers to developers. Having 3 big components in its heath (6 SDKs, Web API, admin panel) Adapty is a professional tool. Although, we design the product to be easy and intuitive to use and hide all complex implementations under the hood, sometimes our customers and users need live help from us.

For the last 6 months we have a rapid growth of new customers and thus increased support volume. We try to continue serving our customers with high-quality support with a quick response rate and high SLA, for this, we use Intercom with enriched automation.

That’s why we’re looking for a strong support engineer, who can help us onboard new customers and help them with the platform.

We're a fully remote company with an HQ in New York. This is a full-time employment position with an opportunity to work fully remotely.

In this role, you will…

  • Provide customer support. Go deep into the client's use case.
  • Automate communication. Find common scenarios and automate them in any way possible. Reduce routine and maximize SLA.
  • Report bugs and feature requests to a product team. You’re a frontliner of our active users and you’re the first one who knows if something isn’t working as expected. Collect the feedback and help us build a better product.
  • Help business development and customer success team. Help customers upgrade to better plans, match customers’ expectations and help them be happy.
  • Build relationships and trust. Stay friends with customers and make them love Adapty.

You will be a great fit if…

  • You’re a great patient communicator. You’re tolerant of different people and love communication. You speak and write both English and Russian fluently.
  • You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international SaaS company, know common support systems (we use Intercom) and you’re a pro in using them.
  • You’re ready to own your results. You want it all and you want to be the leader.

It’d be great if…

  • You understand tech communities. You can talk to mobile devs/marketers in the same language.
  • You know SQL. You’ll often need to take deep into logs and databases.

How to apply?

Now that you know about us, we would like to learn more about you. Feel free to apply and attach an engaging message with the information you think is relevant. Tell us why you want to join us, what excites you about the problems we're solving and how you envision your role in Adapty.

Important! For candidates from Russia or Belarus, relocation is mandatory!

Сфера деятельности:

Разработка программного обеспечения

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